Shipping Policy
Introduction
At Gitartha Sarma Digital, we strive to provide exceptional service and ensure that our digital deliverables reach you promptly and efficiently. This shipping policy outlines our procedures for delivering digital products and services.
Delivery Methods
All digital products and services provided by Gitartha Sarma Digital are delivered electronically. This includes, but is not limited to, reports, marketing materials, strategy documents and other digital assets.
Delivery Timeframes
- Standard Delivery: Once the project is completed, digital deliverables will be sent to the client’s specified email address or uploaded to a secure online platform (like Discord or Whatsapp) within 24 hours.
- Urgent Delivery: For urgent projects or requirements, urgent delivery options are available (with extra charges). Please discuss your needs with your project manager to ensure timely delivery.
File Formats
Digital deliverables will be provided in commonly used file formats such as PDF, DOCX, XLSX, JPEG, PNG, MP4, links or other formats as agreed upon with the client. If a specific file format is required, please notify us in advance.
Delivery Confirmation
Upon sending the digital deliverables, we will notify you via email or the dedicated client server on Discord to confirm that the files have been delivered. If you do not receive the deliverables within the expected timeframe, please contact us immediately on Whatsapp or Discord.
Access and Storage
We recommend that clients download and securely store their digital deliverables promptly upon receipt. While we maintain backups of all projects, Gitartha Sarma Digital is not responsible for the loss of files once they have been delivered.
Revisions and Updates
If revisions or updates are required after the initial delivery, these will be handled according to the terms outlined in your service agreement. Revisions will be delivered using the same electronic methods.
Support
For any questions or issues regarding the delivery of your digital products, please contact our support team at su*****@gi***********.com. We are here to assist you and ensure a smooth delivery process.
Conclusion
Thank you for choosing Gitartha Sarma Digital. We are committed to delivering high-quality digital products and services that meet your needs. Your satisfaction is our priority.