At Gitartha Sarma Digital, we are committed to delivering high-quality digital marketing services that meet and exceed your expectations. This refund policy outlines the circumstances under which refunds may be issued for our services.

Eligibility for Refunds

Refunds are not typically provided for digital marketing services once work has commenced. However, we understand that there may be exceptional circumstances. Refund requests will be considered on a case-by-case basis in the following situations:

1. Non-Delivery of Service: If the service has not been delivered within the agreed-upon timeframe and no work has been started.
2. Service Not as Described: If the delivered service significantly differs from what was agreed upon in the service contract.
3. Technical Issues: If there are technical issues caused by Gitartha Sarma Digital that cannot be resolved.

Non-Refundable Services

The following services are non-refundable:

• Initial consultation fees
• Completed work or services that have already been rendered
• Custom software, plugins, or tools developed for the client
• Subscription fees for ongoing services once the service period has commenced

Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Notify us in writing at support@gitarthasarma.com within 7 days of the issue arising. Provide detailed information about the service, the issue, and the reason for your refund request.
2. Review Process: Our team will review your request within 14 business days. We may require additional information or documentation to process your request.
3. Resolution: If your request is approved, we will process the refund within 14 business days. Refunds will be issued using the same payment method used for the original transaction.

Disputes and Chargebacks

We encourage clients to contact us directly to resolve any issues before initiating a chargeback through their bank or credit card provider. Chargebacks can result in additional fees and complications for both parties. We are committed to resolving disputes amicably and promptly.

Changes to This Policy

Gitartha Sarma Digital reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

Conclusion

Your satisfaction is important to us. If you have any questions or concerns about our refund policy, please do not hesitate to contact us at support@gitarthasarma.com. We are here to help and ensure that your experience with Gitartha Sarma Digital is positive.